Delivery, with clarity.
ARDEN curates pieces from selected fulfillment partners. Items from the same order may ship separately and arrive on different days. Tracking information is provided for each shipment when available.
Shipping
Available shipping methods, estimated delivery timing, and any shipping charges are shown at checkout for the delivery address entered. Timing can vary by item, destination, and fulfillment partner, and carrier estimates are not guaranteed.
For orders containing more than one item, separate tracking numbers may be issued as pieces leave different fulfillment locations.
Changes + cancellations
If you need to change or cancel an order, email aardenshop@gmail.com as soon as possible with your order number. Fulfillment can begin quickly, so changes or cancellations are not guaranteed once an order is processing or has shipped.
Returns
Return requests for eligible items must be submitted within 7 calendar days of delivery. Items must be unworn, unused, unwashed, with original tags attached and original packaging where applicable.
Some items may be final sale or otherwise ineligible for return. Return eligibility can also vary by destination and fulfillment partner, particularly for orders delivered outside the United States. ARDEN will confirm eligibility before a return is authorized.
To start a return, email aardenshop@gmail.com with your order number, the item you would like to return, and the reason for the return. Do not mail an item to ARDEN's business or contact address unless your return instructions specifically direct you there.
Once a return is approved, we will provide the correct return destination and instructions for that item. Depending on the reason for the return and the fulfillment partner, return shipping may be the customer's responsibility or a prepaid label may be provided.
Original shipping and handling charges are non-refundable unless required by law or the return results from an incorrect or damaged item.
Damaged, defective, or incorrect items
Contact us as soon as possible after delivery and include your order number plus clear photos of the item and packaging. We will review the issue and provide next steps.
Refunds
Refunds are issued to the original payment method after the returned item has been received and approved through the applicable return process. Processing time can vary by fulfillment partner, and your bank or card issuer may require additional time to post the refund.
Exchanges
We do not process direct exchanges. If an eligible item is returned and the replacement size or color is still available, place a new order for the preferred option.
For complete eligibility details, read the Returns Policy.