How do I choose a size?
Use the Fit section on the individual product page. Sizing can differ between styles. Where garment measurements are available, compare them with a similar piece you already own. Contact us if you would like help before ordering.
Will my order arrive in one package?
Not always. ARDEN curates pieces from selected fulfillment partners, so items in the same order may ship separately and arrive on different days. Separate tracking information is provided when available.
How long do I have to request a return?
Return requests for eligible items must be submitted within 7 calendar days of delivery. Eligibility can vary by item, destination, and fulfillment partner, particularly for international orders. Read Returns Policy for complete details.
Who pays for return shipping?
Your return authorization will confirm this. Depending on the reason for the return and the fulfillment partner, return shipping may be your responsibility or a prepaid label may be provided. Damaged, defective, or incorrect items are reviewed separately.
Do you offer exchanges?
We do not process direct exchanges. If your item is eligible for return, complete the return and place a new order for the preferred size or color if it is still available.
Can I change or cancel an order?
Email aardenshop@gmail.com as soon as possible with your order number and requested change. Fulfillment can begin quickly, so changes or cancellations are not guaranteed once an order is processing or has shipped.
How do I track an order?
Check your dispatch email for the tracking information provided for each shipment. If an order is split into multiple packages, you may receive more than one tracking number.
What if an item arrives damaged, defective, or incorrect?
Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide next steps.
Will a sold-out style return?
Availability varies by style, size, and color. A sold-out piece may return, but replenishment is not guaranteed.
How should I care for a piece?
Read Materials & Care on the product page and follow the care label on the garment. Different fabrics and finishes need different care.
How can I reach ARDEN?
Use our contact form or email aardenshop@gmail.com. For an existing order, include your order number.