Returns
Return requests for eligible items must be submitted within 7 calendar days of delivery. Eligibility is confirmed before a return is authorized.
To be eligible, an item must be in the same condition in which it was received: unworn, unused, unwashed, with original tags attached and original packaging where applicable. Proof of purchase is required.
Start a return by emailing aardenshop@gmail.com with your order number, the item you would like to return, and the reason for the return.
Because ARDEN works with multiple fulfillment partners, return destinations can differ by item. Do not send a return to ARDEN's business or contact address unless your written return instructions specifically direct you there. Items sent without authorization may not be accepted.
Return shipping
Your return instructions will confirm whether a prepaid label is provided or return shipping is your responsibility. Unless the item is damaged, defective, incorrect, or otherwise stated in your authorization, return shipping may be at the customer's expense.
Original shipping and handling charges are non-refundable unless required by law or the return results from an incorrect or damaged item.
Damages + order issues
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos so we can review the issue and provide the appropriate resolution.
Exceptions + final sale
Items marked final sale are not eligible for return. Other exclusions may apply based on the item, destination, or fulfillment partner. We will confirm eligibility before issuing return instructions.
Return eligibility for orders delivered outside the United States may differ from U.S. orders. Contact us before ordering if return flexibility is important for an international delivery.
Exchanges
We do not process direct exchanges. For an eligible item, complete the return process and place a new order for the preferred size or color if it remains available.
Refunds
After the returned item is received and approved through the applicable return process, the refund is issued to the original payment method. Fulfillment-partner processing times vary, and banks or card issuers may require additional time before the credit appears.
Questions about a return can be sent to aardenshop@gmail.com.